The Hospitality Manager is a key member of the Guest Services team, responsible for delivering an exceptional hospitality experience to all invited guests of the Singapore International Film Festival. This role oversees the full spectrum of guest services, including travel, accommodations, accreditation, and personalized support. It also plays a critical leadership role in managing the hospitality budget and post-festival reporting. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced, guest-facing environment.

Period of Engagement: 25 August to 19 December 2025. 

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Guest Communication & Experience

• Draft and distribute the official festival welcome note and digital welcome package.
• Serve as the primary point of contact for all festival guests, responding to inquiries and collecting necessary information and requirements.
• Create and maintain a comprehensive guest list, tracking logistics such as dietary restrictions, accessibility needs, and travel details.
• Develop and deliver individual itineraries tailored to each guest’s schedule and needs.

Travel & Accommodation Management

• Liaise with travel agencies to obtain competitive flight quotations and coordinate bookings.
• Arrange all guest travel logistics, ensuring clear communication and support throughout the journey.
• Assign hotel rooms and coordinate with hotel partners to create and manage detailed rooming lists.
• Act as the main liaison with hotel contacts for booking confirmations, rooming adjustments, and special requests.

Accreditation & Documentation

• Oversee the guest accreditation process, including data collection, printing, and distribution of festival passes.
• Manage VISA support for international guests, providing documentation and ensuring deadlines are met.

Ground Transportation Coordination

• Work closely with the Transport Coordinator to ensure timely and seamless airport transfers and local transportation.
• Share guest schedules and real-time updates with transport and operations teams.

Team Leadership & Internal Coordination

• Supervise event management interns or temporary staff, delegating tasks and maintaining quality of guest service.
• Lead regular team check-ins and ensure team readiness throughout the festival period.
• Supervise and lead the Hospitality Department’s After Action Report (AAR) and post-festival debrief sessions to evaluate performance, document lessons learned, and propose improvements for future editions.

Budget Oversight

• Manage the hospitality budget, including tracking expenses related to travel, accommodations, welcome materials, and guest services.
• Provide regular budget updates and cost projections to festival leadership.

Skills & Qualifications:

• Prior experience in hospitality, event coordination, or festival operations is essential.
• Demonstrated ability to manage budgets and track financials accurately.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to manage multiple timelines and priorities.
• Familiarity with tools such as Google Sheets, Excel, Eventival, Airtable, or similar platforms.
• Discretion and professionalism when interacting with VIPs and international guests.
• Flexibility to work evenings and weekends, especially during the festival period.

Personal Qualities:

• Calm and solution-oriented under pressure.
• Strong leadership and team coordination skills.
• A passion for film, culture, and creating unforgettable guest experiences.

The Ticketing Manager oversees the full ticketing ecosystem of SGIFF, ensuring a smooth and professional experience for all ticket buyers, accredited guests, and VIPs. This role involves close collaboration with our ticketing platform, the website team, and internal departments to manage ticketing logistics, troubleshoot issues, and design policies around access and rush queue operations.

Period of Engagement: Contract for Hire 1 September – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope: 

The Finance Assistant is a key member of the administrative team, supporting the financial workflows that underpin the smooth delivery of the festival. From compiling invoices and processing claims to managing cash vouchers and petty cash, this role requires precision, accountability, and effective communication with internal departments.

Period of Engagement: Contract for Hire 1 September – 31 December (twice a week only).

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Accounts Payable & Vendor Management

• Collect, verify, and compile invoices from vendors and service providers.
• Assist in routing invoices through the approval pipeline and tracking payment status.

Claims Processing & Financial Documentation

• Process staff and volunteer reimbursement claims.
• Ensure all supporting documentation is in order and accurately filed.

Cash Handling & Vouchers

• Administer and track the distribution of petty cash and cash vouchers during the festival.
• Maintain detailed logs and reconcile post-event expenditures.

Policy Adherence & Internal Procedures

• Familiarise with and adhere to company policies regarding procurement, payment processes, and money collections.
• Ensure all financial procedures follow internal controls and compliance standards.

Administrative & Team Support

• Assist the Finance Manager with budgeting tasks and payment schedules.
• Support end-of-festival financial reconciliation and reporting.

Skills & Qualifications:

• Experience in basic accounting or finance administration.
• Proficiency in Excel or Google Sheets.
• Familiarity with invoice and receipt documentation standards.

The Front-of-House (FOH) Manager is responsible for overseeing guest-facing operations at all screening and event venues. This role ensures smooth audience flow, professional front-line service, and full operational readiness. The FOH Manager leads the front-of-house team, including volunteers, and upholds standards of safety, hospitality, and efficiency across all venues. The ideal candidate is proactive, organised, and capable of making quick, confident decisions in a live event setting.

Period of Engagement: Contract for Hire 29 September – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Volunteer Management

• Screen and interview volunteer applications to select suitable candidates for front-of-house duties.
• Develop and manage detailed volunteer duty rosters to ensure full venue coverage across the festival period.
• Provide on-site training and orientation to volunteers to ensure consistent knowledge of FOH procedures, customer service, and emergency protocols.
• Supervise daily performance of volunteers and provide support or redirection as needed.
• Manage and disburse volunteer meal allowances in a timely and transparent manner.

Guest Services & Queue Management

• Oversee audience entry and exit, manage rush queues, and monitor accreditation badge queues.
• Ensure designated concierges are stationed to attend to accredited guests, sponsors, and VIPs.
• Resolve on-site issues such as ticketing disputes or audience confusion with calm and professionalism.
• Implement and enforce the festival’s late entry policy, including determining when to close doors to latecomers.

Venue Readiness & Compliance

• Ensure all venues are front-of-house ready before each screening or event.
• Display clear wayfinding signage and ensure visibility of film ratings.
• Ensure ticket checkers verify audience age for restricted screenings in line with film ratings.
• Coordinate with ushers and security staff to maintain safe, controlled crowd flow.

Accessibility Readiness

• Familiarise with each venue’s accessibility features for wheelchair users and persons with disabilities.
• Coordinate the provision of accessibility infrastructure, such as portable ramps, priority seating, and assistive services.
• Liaise with relevant teams to arrange AI-generated captioning, sign language interpreters, or other services where applicable.
• Ensure volunteers and staff are briefed on how to assist guests with accessibility needs.

Interdepartmental Coordination

• Coordinate closely with the Venue, Ticketing, Hospitality, and Guest Services teams to ensure seamless operations.
• Communicate on-the-ground updates and needs to festival leadership in real-time.

Reporting & Evaluation

• Maintain FOH incident logs and submit daily updates to central operations.
• Participate in post-festival evaluations and contribute feedback for operational improvement.

Skills & Qualifications:

• Prior experience in live event operations, venue management, or FOH leadership.
• Strong people management skills with experience supervising volunteers or part-time teams.
• Proficient in basic scheduling tools (e.g. Google Sheets, Airtable).

The Donor Relations Executive plays a crucial role in engaging and retaining the festival’s community of supporters. This position involves managing donor communications, coordinating benefits such as passes and gifts, and providing a high-touch experience that strengthens donor loyalty and involvement. The role is ideal for someone personable, articulate, and detail-oriented.

Period of Engagement: Contract for Hire 1 October – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Donor Engagement & Communication

• Draft and send email updates to donors about festival news, exclusive events, and entitlements.
• Respond to donor inquiries and ensure questions or concerns are addressed promptly.

Benefit Fulfilment & Coordination

• Organise and distribute donor passes, goodie bags, and merchandise.
• Track delivery and pickup of donor benefits, ensuring accuracy and timeliness.

Event Support & Special Access

• Assist in the planning and execution of donor-exclusive events and receptions.
• Coordinate special access or reserved seating arrangements for VIP donors.

Data Handling & Confidentiality

• Maintain an up-to-date donor database, including benefit records.
• Adhere to the organisation’s privacy and data protection policies, ensuring donor information is kept strictly confidential.
• Ensure secure handling of personal data across all platforms and communications.

Recordkeeping & Reporting

• Support the Donor Relations team in post-festival feedback collection and reporting.
• Contribute to documentation of donor interactions and service improvements.

Skills & Qualifications:

• Experience in customer service, donor relations, or membership engagement.
• Excellent writing and communication skills.
• Proficiency in email marketing or CRM tools is a plus.

The Transport & Logistics Coordinator plays a vital role in ensuring the seamless and efficient movement of people and materials throughout SGIFF. This role is responsible for coordinating all ground transport logistics, including guest pick-ups, staff transportation, delivery of marketing materials, and VIP transfers.

Period of Engagement: Contract for Hire 13 October – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Guest & Staff Transport Coordination

• Dispatch vehicles for airport transfers, hotel pick-ups, and venue drop-offs for festival guests and VIPs.
• Plan and schedule ground transport for festival staff, ensuring full coverage across all venues and operational needs.
• Maintain a real-time log of vehicle availability, assignments, and usage.

Delivery & Supply Logistics

• Coordinate the transport of festival supplies, marketing collaterals, and equipment between venues.
• Ensure timely and secure delivery of materials to support front-of-house, hospitality, and events teams.

Vendor & Driver Liaison

• Serve as the main point of contact for hired drivers and transport service providers.
• Communicate guest itineraries and last-minute changes clearly and efficiently.
• Resolve transport issues or delays swiftly and professionally.

Team Collaboration & Support

• Work closely with the Hospitality and Venue teams to align schedules and transport needs.
• Coordinate with volunteers or assistants assigned to transport operations.
• Contribute to the Transport Department’s After Action Report post-festival.

Skills & Qualifications:

• Previous experience in logistics, transport coordination, or operations planning.
• Proficiency in using scheduling tools such as Airtable, Google Sheets, or similar platforms.

Period of Engagement:  June to 19 Dec 2025.

Currently enrolled students should be prepared to work full time during their school breaks.

Internships are accepted on a rolling basis, so you are encouraged to submit as early as you can!

Interested applicants may send a copy of your CV, a Personal Statement articulating your reasons for applying for this position, a picture of yourself and two references to recruitment@sgiff.com by Friday 6 June 2025.

Job Scope:

• Assist the Programming department in programming administration matters
• Assist to compile and keep track of submissions
• Assist in film research and managing film database
• Assist in the IMDA submissions process
• Assist in general administration and logistics for the festival
• Assist at events run by the festival (physical, virtual or hybrid)

Ideal Candidate:

• Minimum qualification – Diploma / A Levels. Currently enrolled students are welcome to apply
• Excellent written and verbal communication
• Responsible, calm, meticulous, organised and able to meet timelines
• Demonstrates attention to detail
• Proficient in Google Docs/Sheets
• Enjoy meeting people 
• Able to work independently and yet a team player
• Experience with arts organisations or events, will be an advantage
• Basic photo/video editing skills preferred
• Must have interest in film and/or the arts

The Event Management Intern will play an essential role in supporting the planning and execution of events during the Singapore International Film Festival. Interns will work closely with both the Events and Guest Services teams to help deliver smooth, well-organised screenings, panels, receptions, and guest experiences. This is an exciting opportunity for those passionate about film, arts, and live event production to gain hands-on experience in a dynamic festival environment.

Period of Engagement: 15 September to 19 December 2025. 

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com by 30 June 2025. Internships are accepted on a rolling basis, so you are encouraged to submit as early as you can!

A letter of recommendation and certificate of internship will be available upon successful completion.

Job Scope:

Event Support

• Assist with setup, execution, and breakdown of festival events including screenings, Q&As, panels, and receptions.
• Help manage guest check-ins, audience flow, and seating logistics.
• Distribute event materials such as schedules, signage, and welcome packets.
• Provide on-site support at venues, ensuring each event runs to schedule and meets festival standards.

Guest Services Support

• Assist the Guest Services team in welcoming and orienting filmmakers, VIPs, jurors, and other special guests.
• Help with the preparation of guest welcome packs, accreditation badges, and itineraries.
• Support the hospitality desk or guest lounge by greeting guests, answering questions, and helping with logistical needs.
• Coordinate with transport, hospitality, and technical teams to assist with guest logistics.
• Escort guests to venues and ensure they follow itineraries.

General Responsibilities

• Provide professional and courteous assistance to festival audiences and guests.
• Participate in briefings, training sessions, and team check-ins during the lead-up and run of the festival.
• Contribute to post-event wrap-ups, evaluations, and feedback sessions.

Learning Opportunities:

• Gain insight into event logistics, guest services, and festival operations.
• Learn how to coordinate across departments in a high-paced, professional environment.
• Build valuable communication, teamwork, and multitasking skills.
• Network with film industry professionals, creatives, and fellow interns.

Ideal Candidate:

• Passionate about film, events, arts, and cultural programming.
• Excellent interpersonal and communication skills.
• Organized, proactive, and able to adapt quickly in a busy festival setting.
• Comfortable interacting with artists, guests, and public audiences.
• Available to work flexible hours, including evenings and weekends.
• Prior experience in events, hospitality, or customer service is a plus, but not required.

We are looking for a Design Intern to join our team and contribute to the festival’s visual storytelling for SGIFF 2025. This role offers hands-on experience in designing marketing and branding materials for a major cultural event. You will work closely with the Marketing team to develop engaging visuals that align with SGIFF’s brand identity.

Period of Engagement: July to 19 December 2025. 

Ideally, currently enrolled students must be able to commit at least 20 hours weekly from July to September and full-time from October onwards till the end of the Festival.

Currently enrolled students should be prepared to work full time during their school breaks.

Interested applicants may send a copy of your CV, a picture of yourself, and a link to your portfolio or attach past samples of design work to recruitment@sgiff.com by 30 June 2025. Internships are accepted on a rolling basis, so you are encouraged to submit as early as you can!

 Job Scope:

• Assist in the creation of digital and print marketing materials, including posters, social media content (graphics and video content), brochures and event collaterals.
• Support the team in maintaining brand consistency across all visual assets.
• Collaborate with the marketing and programming teams to conceptualise creative campaigns.
• Assist in photo editing and simple video editing for promotional materials.
• Help organize and maintain digital asset libraries.
• Participate in brainstorming sessions and contribute creative ideas to enhance the festival’s visual identity and social media presence.
• Coordinate timelines and deliverables effectively on assigned projects.
• Assist in general administration and coordination for the Festival, which may include event organisation and other duties as assigned.

Ideal Candidate:

• Minimum qualifications – Diploma/ A Levels. Currently enrolled students are welcome to apply.
• Able to commit for 6 months, full-time (preferred).
• Excellent written and verbal communication.
• Proficiency in Adobe Creative Suite (especially Photoshop, Illustrator, InDesign) is required. Knowledge of After Effects and Premiere Pro would be advantageous.
• Hardworking, dedicated fast-learner, and able to work independently and yet a team player.
• Responsible, calm, meticulous, organised and able to meet timelines.
• Experience with project and event management—the ability to multitask and manage several jobs at once—will be an advantage.
• Interest in film and/or the arts is preferred.