The Ticketing Manager oversees the full ticketing ecosystem of SGIFF, ensuring a smooth and professional experience for all ticket buyers, accredited guests, and VIPs. This role involves close collaboration with our ticketing platform, the website team, and internal departments to manage ticketing logistics, troubleshoot issues, and design policies around access and rush queue operations.

Period of Engagement: Contract for Hire 1 September – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope: 

The Finance Assistant is a key member of the administrative team, supporting the financial workflows that underpin the smooth delivery of the festival. From compiling invoices and processing claims to managing cash vouchers and petty cash, this role requires precision, accountability, and effective communication with internal departments.

Period of Engagement: Contract for Hire 1 September – 31 December (twice a week only).

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Accounts Payable & Vendor Management

• Collect, verify, and compile invoices from vendors and service providers.
• Assist in routing invoices through the approval pipeline and tracking payment status.

Claims Processing & Financial Documentation

• Process staff and volunteer reimbursement claims.
• Ensure all supporting documentation is in order and accurately filed.

Cash Handling & Vouchers

• Administer and track the distribution of petty cash and cash vouchers during the festival.
• Maintain detailed logs and reconcile post-event expenditures.

Policy Adherence & Internal Procedures

• Familiarise with and adhere to company policies regarding procurement, payment processes, and money collections.
• Ensure all financial procedures follow internal controls and compliance standards.

Administrative & Team Support

• Assist the Finance Manager with budgeting tasks and payment schedules.
• Support end-of-festival financial reconciliation and reporting.

Skills & Qualifications:

• Experience in basic accounting or finance administration.
• Proficiency in Excel or Google Sheets.
• Familiarity with invoice and receipt documentation standards.

The Front-of-House (FOH) Manager is responsible for overseeing guest-facing operations at all screening and event venues. This role ensures smooth audience flow, professional front-line service, and full operational readiness. The FOH Manager leads the front-of-house team, including volunteers, and upholds standards of safety, hospitality, and efficiency across all venues. The ideal candidate is proactive, organised, and capable of making quick, confident decisions in a live event setting.

Period of Engagement: Contract for Hire 29 September – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Volunteer Management

• Screen and interview volunteer applications to select suitable candidates for front-of-house duties.
• Develop and manage detailed volunteer duty rosters to ensure full venue coverage across the festival period.
• Provide on-site training and orientation to volunteers to ensure consistent knowledge of FOH procedures, customer service, and emergency protocols.
• Supervise daily performance of volunteers and provide support or redirection as needed.
• Manage and disburse volunteer meal allowances in a timely and transparent manner.

Guest Services & Queue Management

• Oversee audience entry and exit, manage rush queues, and monitor accreditation badge queues.
• Ensure designated concierges are stationed to attend to accredited guests, sponsors, and VIPs.
• Resolve on-site issues such as ticketing disputes or audience confusion with calm and professionalism.
• Implement and enforce the festival’s late entry policy, including determining when to close doors to latecomers.

Venue Readiness & Compliance

• Ensure all venues are front-of-house ready before each screening or event.
• Display clear wayfinding signage and ensure visibility of film ratings.
• Ensure ticket checkers verify audience age for restricted screenings in line with film ratings.
• Coordinate with ushers and security staff to maintain safe, controlled crowd flow.

Accessibility Readiness

• Familiarise with each venue’s accessibility features for wheelchair users and persons with disabilities.
• Coordinate the provision of accessibility infrastructure, such as portable ramps, priority seating, and assistive services.
• Liaise with relevant teams to arrange AI-generated captioning, sign language interpreters, or other services where applicable.
• Ensure volunteers and staff are briefed on how to assist guests with accessibility needs.

Interdepartmental Coordination

• Coordinate closely with the Venue, Ticketing, Hospitality, and Guest Services teams to ensure seamless operations.
• Communicate on-the-ground updates and needs to festival leadership in real-time.

Reporting & Evaluation

• Maintain FOH incident logs and submit daily updates to central operations.
• Participate in post-festival evaluations and contribute feedback for operational improvement.

Skills & Qualifications:

• Prior experience in live event operations, venue management, or FOH leadership.
• Strong people management skills with experience supervising volunteers or part-time teams.
• Proficient in basic scheduling tools (e.g. Google Sheets, Airtable).

The Transport & Logistics Coordinator plays a vital role in ensuring the seamless and efficient movement of people and materials throughout SGIFF. This role is responsible for coordinating all ground transport logistics, including guest pick-ups, staff transportation, delivery of marketing materials, and VIP transfers.

Period of Engagement: Contract for Hire 13 October – 19 December.

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com. Shortlisted candidates will be invited to an interview.

Job Scope:

Guest & Staff Transport Coordination

• Dispatch vehicles for airport transfers, hotel pick-ups, and venue drop-offs for festival guests and VIPs.
• Plan and schedule ground transport for festival staff, ensuring full coverage across all venues and operational needs.
• Maintain a real-time log of vehicle availability, assignments, and usage.

Delivery & Supply Logistics

• Coordinate the transport of festival supplies, marketing collaterals, and equipment between venues.
• Ensure timely and secure delivery of materials to support front-of-house, hospitality, and events teams.

Vendor & Driver Liaison

• Serve as the main point of contact for hired drivers and transport service providers.
• Communicate guest itineraries and last-minute changes clearly and efficiently.
• Resolve transport issues or delays swiftly and professionally.

Team Collaboration & Support

• Work closely with the Hospitality and Venue teams to align schedules and transport needs.
• Coordinate with volunteers or assistants assigned to transport operations.
• Contribute to the Transport Department’s After Action Report post-festival.

Skills & Qualifications:

• Previous experience in logistics, transport coordination, or operations planning.
• Proficiency in using scheduling tools such as Airtable, Google Sheets, or similar platforms.

The Event Management Intern will play an essential role in supporting the planning and execution of events during the Singapore International Film Festival. Interns will work closely with both the Events and Guest Services teams to help deliver smooth, well-organised screenings, panels, receptions, and guest experiences. This is an exciting opportunity for those passionate about film, arts, and live event production to gain hands-on experience in a dynamic festival environment.

Period of Engagement: 15 September to 19 December 2025. 

Interested applicants may send a copy of your CV, a picture of yourself and two references to recruitment@sgiff.com by 30 June 2025. Internships are accepted on a rolling basis, so you are encouraged to submit as early as you can!

A letter of recommendation and certificate of internship will be available upon successful completion.

Job Scope:

Event Support

• Assist with setup, execution, and breakdown of festival events including screenings, Q&As, panels, and receptions.
• Help manage guest check-ins, audience flow, and seating logistics.
• Distribute event materials such as schedules, signage, and welcome packets.
• Provide on-site support at venues, ensuring each event runs to schedule and meets festival standards.

Guest Services Support

• Assist the Guest Services team in welcoming and orienting filmmakers, VIPs, jurors, and other special guests.
• Help with the preparation of guest welcome packs, accreditation badges, and itineraries.
• Support the hospitality desk or guest lounge by greeting guests, answering questions, and helping with logistical needs.
• Coordinate with transport, hospitality, and technical teams to assist with guest logistics.
• Escort guests to venues and ensure they follow itineraries.

General Responsibilities

• Provide professional and courteous assistance to festival audiences and guests.
• Participate in briefings, training sessions, and team check-ins during the lead-up and run of the festival.
• Contribute to post-event wrap-ups, evaluations, and feedback sessions.

Learning Opportunities:

• Gain insight into event logistics, guest services, and festival operations.
• Learn how to coordinate across departments in a high-paced, professional environment.
• Build valuable communication, teamwork, and multitasking skills.
• Network with film industry professionals, creatives, and fellow interns.

Ideal Candidate:

• Passionate about film, events, arts, and cultural programming.
• Excellent interpersonal and communication skills.
• Organized, proactive, and able to adapt quickly in a busy festival setting.
• Comfortable interacting with artists, guests, and public audiences.
• Available to work flexible hours, including evenings and weekends.
• Prior experience in events, hospitality, or customer service is a plus, but not required.